Website Insight - 19/04/2005 - Tharstern Limited

19/04/2005 Website Insight

In May this year Tharstern will be launching their new website incorporating a host of new features.

The new site will include an on-line support facility, plus a range of additional pages covering news, events and customer testimonials as well as links to the well known Newsletter Print I.T!

When you land on the homepage you'll be welcomed with a simplistic and clean style sheet which runs throughout. The logical navigation makes it easy to work your way around and quickly identify what Tharstern are about and what they have to offer.

Tharstern took the decision to outsource the design and creation of their website to allow their own team to focus on the development of TharsternSQL.

Ross Edwards of Tharstern has been managing the project and working closely with Craig Morgan of Serious Internet.

Ross added. “We have aimed to create a site that allows people to easily recognise what we do and what services we provide.  We want visitors to the site to be able to get a feel for Tharstern and our customers as well as the capabilities and benefits of our products. There are more plans for where we can go with our website to keep it fresh, such as providing on-line demonstrations, but for now we are really pleased with the new design, in particular the on-line support features for customers.”

The on-line access to the software support will, no doubt, be well received news for Tharstern users providing them with a direct channel to log their queries. Using a unique ID and password, support paying customers will be able to access a range of support features including a knowledgebase to answer frequently asked questions. The main emphasis is to allow users to log and track progress of calls and, where required, even re-open resolved cases. However there is also an area to download the latest updates and patches.

Stephen Whipp, Tharstern’s Technical Support Manager, commented. “We have wanted to provide on-line support for our customers for sometime but we wanted to make sure that we did it in the right way. Having this option for customers will be a useful tool for them to track the progress of queries. Initially, incoming calls will still take priority but if customers have questions that don’t require an immediate answer and they can’t find the answer on the knowledgebase, they can log the call and carry on with what they are doing whilst waiting for a response.”